Focus on tickets that need your attention right away. Everything else can wait. No, really!

Put a face to every ticket. Understand a customer's history of interactions and respond with more clarity.

Compose a response, include solution articles with one click, update a field, ask for approval. Do all this and more from a single screen.

Tag colleagues in tickets, ask questions, give answers, and collaborate like never before. Across the world is just across the desk.