FieldService is the industry's help for service related software, that helps businesses focus on the customer.
From increasing your agents' productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.
Preventive maintenance is maintenance that is regularly performed on a piece of equipment to lessen the likelihood of it failing. It is performed while the equipment is still working so that it does not break down unexpectedly. This is more complex to coordinate than run-to-failure maintenance because the maintenance schedule must be planned.
FieldCloud has automatic task scheduling option to employees by which all the preventive task has been handled automatically on a period basis.
Corrective maintenance is any maintenance performed to return equipment to proper working order. Depending on the context of its use it may refer to maintenance due to a breakdown, or maintenance identified through a condition monitoring program.
Corrective maintenance performed due to a breakdown could be either planned or unplanned. Plan your corrective maintanence on FieldCloud and choose an employee, rest everything FieldCLoud taken care of that.
Customer Self Service Portal provides a comprehensive toolkit to enhance your Customer Experience (CX) by reducing the turnaround time for addressing huge volumes of customer transactions, while minimizing your overall operational costs. Provides a 360-degree view of customer activity that optimizes the connections between people, information, and applications. Track, manage and resolve issues quickly within your service level agreement (SLA).
With the Field Cloud app for Android, agents can catch up, collaborate and provide
top-notch customer support, wherever they are.
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