How do you keep a support team in sync?

With a cup of coffee in hand, support teams start every day with the customer on their mind. From technical support to sending fun swag, support teams are constantly striving to deliver a delightful customer experience. They are the face and voice of the organization. That’s why fluid support team management is essential to running a successful and synced company as a whole.

Like a sturdy building, support teams require a cornerstone and several building blocks to stand the test of company and customer growth. The cornerstone starts with a great customer experience. From here the building blocks support teams need are project prioritization, super-effective communication, and excellent team organization to build solid process. Clear and transparent communication is the glue that keeps every piece of the process together.

You’ll also want a few tools, and FieldProjects can be a support team’s digital swiss army knife—it’s one tool with many uses. FieldProjects can be used for everything from feature requests to team planning. By keeping tabs on all points of the customer experience with FieldProjects, support teams can actively champion on behalf of the customer, so every team in the company delivers a product or service that is in line with what the user wants.

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Bug/Issues Reporter

Keep customers happy by resolving bugs/issues as soon as they are discovered.

Create your Own Project/Product support service with the help of FieldProjects
Easily find project leads, goals, updates, and related FieldProjects boards where work is taking place for specific projects.
Create team transparency by sharing tasks for the week, as well as personal availability.

Feature Requests

Make it easy to share the features customers crave with the rest of your team.

Add new requests to an “Incoming” list for product owners to receive them.
Clearly state customer pain points in each card’s description so Product can build a user story.
Stay in the know on feature request progress by watching cards for notifications.
Provide next level service by attaching support tickets to requests so you can keep customers in the loop on progress.

Support Planning

Create a stronger sense of transparency within both the team and the company as a whole.

Get a high level view of support goals, current projects, and what’s up next for the team.
Make it easy to surface project leads, goals, updates, and related FieldProjects boards.
Create team transparency by sharing tasks for the week, as well as personal availability.
Facilitate more effective team meetings by organizing what needs to be discussed and what’s getting done in one location.

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B2l Mobitech Pvt Ltd,

Chennai.

Email: rajashanmugam@b2lmobitech.in

FieldProject for Support teams