CivilCloud has facility for carryingout Construction SITE inspections using Android Apps by SITE engineer. CivilCloud enables The inspection reports to be immediately scrutinized, assessed and assigned to respective civil engineers from the back office HELPDESK AND TICKETING web dashboard. The operational status can also be viewed using android APP for admin. The site engineers get daily tasks and alerts on his/ her smart phone handset for immediate response and closure of issues.
CivilClouds backoffice Webbased Dashboard helps administrators to monitor and manage, vital operational parameters, required for smooth operations of the business entity. It helps track SITE engineers and view them on MAP. It gives the 360 degree overview of the Tickets and current status of the issues. Webdashboard helps in getting a visibility till lastmile, gets an early warning of faults and helps in prompt response and mitigations of the issues.
Has feature to add, edit, and delete SITES
View SITE wise inspection reports and pending issues
Facility for Search and filter
Facility for exporting the reports into various file formats
CivilClouds WebConsole gives a live minute to minute update of SITE inspections being carried out by the SITE engineers thus helping admin to arrest issues with shortest possible time and mitigating the risk of overshooting of SLA.
CivilCloud’s SITE Engineer uses Android APP to give a live update of the inspection's reports being carried out. These Reports are visible immediately at backoffice webconsole where in admin can monitor the issues and escalate or assign it to the concerned engineers to address the issue to closure. Admin has facilities to monitor and track the location of the SITE engineers. Admin has a facility to initiate a live chat with SITE engineers from the webconsole.
CivilClouds Helpdesk and ticket tracking module monitors and manages issues raised through SITE engineer inspection report from womb to tomb. Admin can monitor these issues separately and update manually or these issue status gets updated automatically based on the issue status data being updated from concerned engineer attending the problem. Thus with immediate flow of info regarding the issues, one can mitigate the risk facility outages, improving the overall operational efficiency
CivilCloud has an integrated CHAT system where in all the app users and backoffice webconsole users can chat or share data immediately and effectively. The SITE engineers app has in-built chat facility where in, one can chat with text messages, unlimited free messages, share images of the incident with location, send location.
CivilCloud admin has a facility to monitor and manage the facility from remote or on the move using Android Admin App. Admin has 24x7 visibility into various support issues/tickets raised by the SITE engineers and current status of the issue being looked after by the concerned civil engineers
CIVILCLOUDS SITE engineers carryout the inspections of the CONSTRUCTION SITES and update the status on their tab / smartphone by filling the customised forms. The data is relayed immediately to back office for timely action thus mitigating risks of failure, thus improving the customer relationship and sustenance of business.
CivilCLOUD has comprehensive reporting system based on various analytic. one can export the reports into various file formats like PDF, EXCEL etc and also take printouts.