As a business owner, you understand that your customer’s experience with your brand can make or break your relationship with them, and impact your sales. While you can control most aspects of your customer’s experience, once you send off a package, a large part of that customer relationship is outsourced to whatever company you entrusted your shipping services to. If the package arrives late, in bad shape, or worse, not at all, you might not get a second chance to make a first impression.

So it’s obvious that you want to do business with someone who is reliable, but shipping costs can severely impact your bottom line with the time and money that they take. As well, expensive shipping costs can cause your customers to lose interest in completing their order. What is a business, especially a budding business, to do?

How do we do it? We use the USPS workshare program to deliver your packages directly to major shipping networks. We pick up hundreds of thousands of packages weekly, and we’re able to leverage discounts for shipping companies that translate into savings for you! It’s a win-win.

Choose from a variety of different shipping speeds and enjoy flexible professional pickup times, whether you’re shipping 50 packages a day or 50,000. We’ve got shipping solutions for small and large businesses alike.

But speed and cost cutting aren’t the only things we offer. We want to put the power back into your hands by allowing you to track every package from your warehouse to your customer’s door. We even offer a suite of helpful shipping tools that save you valuable time through automation.

• Customer orders are pushed to Optimus through API integration and consolidation of the orders from multiple sellers takes place.
• The packages are scanned when picked up from the merchant and a list is created automatically on the rider’s phone. For heavy shipments; digital volumetric weight can be captured.
• An SMS/Notification can be sent to the seller updating them of the rider’s arrival. The rider then gets navigated to the pick-up point.
• On picking up the package the job status is updated– Electronic Proof of Pick-up, Image, Digital Signature etc. This status is transmitted real-time to the manager who can take real-time decisions to optimize the resources if not utilized.
• The pickups are mapped with hubs based on zip-code/locality of the seller. The pick-up requests are then sent to the respective branch managers.
• The pick-up requests are received by the riders on the Optimus mobile app. The total pickups for the day are in the sequence of priority or route with access to merchant and pick-up specifications.
• Once the packages reach the hub they are re-scanned and sorted based on delivery pin codes. In case of hub-transfer bagging is done.
• Manifest creation and automated e-mail to the seller. During any mid-way transfer, the packages are re-scanned ensuring that all the packages are handed over intact.

What are you waiting for? It’s time to take control of your customer’s shipping experience with the company that is increasing efficiency in eCommerce shipping. Fill out a short survey on our website to get started with a quote, and see how much time and money you could save by using FirstMile.